Heroes of Hospitality

#Hotels & #Hospitality have always been a people business.

Recruitment and retention is sadly a great weakness in our industry. We never seem to be good enough and attracting and retaining talent. If more people knew about the rich possibility and golden opportunities in our industry, we wouldn’t have such issues. 

In my own small way, I highlight the positives about working in hospitality and I do this by writing here the inspiring, committed people in our industry – those who have or are currently making a difference.

David Ryan

Liam & Patrick: The People Behind The Copthorne Tara Hotel, London Kensington

As we celebrate Liam and Patrick's 40 + years working for The Copthorne Tara Hotel in London Kensington this week, we look back on some of their fondest memories.

'Brand-Hearted' - An HR Director's Passion With Developing Talent

At IHG, we understand the importance of the individual. Every day, our amazing people are applying their personal touch and making their mark around the world. We are working hard too, striving to create a welcoming culture that encourages individuality, whilst encouraging personal development.

These 3 Female GMs Are Changing The Face of Hotel Management

There are some hotels in which I immediately feel at home, although the reason isn't as obvious. It's not because of impeccable service; that should be a given. It's not because of beautiful decor or great food or a comfortable bed; it's more of an overall sense of warmth and belonging.

How SpringHill Suites GM found her hospitality calling

"No matter what's needed, especially in a select-service hotel like a SpringHill Suites, if something's going on, then I'm going to want to be a part of it," she said. "Whether it's we're shorthanded somewhere; if I can't find someone to do it, I'm covering it.

How youth and business savvy brought Jon Gray to the top

Las Vegas was in Jon Gray's blood long before he became the GM of the Las Vegas Palms Casino Resort-and one of the youngest GMs in the city. As a child in central Nevada, he would visit his grandparents in the city, and loved walking up and down the Strip, admiring the casino lights.

Avatar GM relishes the diverse challenges of hotels

After leaving Hyatt, Salquist worked at a few different companies, including a stint with Joie de Vivre in the early 2000s, before coming back to the company to transition in some newly acquired properties in the Bay Area.

Former pool boy returns to Malta's Corinthia Palace as GM

Twenty-five years since working as a pool boy at Corinthia Palace Hotel & Spa in Malta, Maltese-born Adrian Attard is returning to the property as GM. Pool duties at the hotel that spawned the collection of Corinthia Hotels around the world turned into a passion for the hotel industry for the 18-year-old Attard.

Mövenpick hires new president of Europe hotel division

Mövenpick Hotels & Resorts has promoted Sabine Dorn-Aglagul to president of its Europe division, effective immediately. Dorn-Aglagul will take over from Ola Ivarsson, who retired from his role as COO for Europe on June 30, 2018. She was originally the director of operations in Switzerland for Mövenpick, starting in April 2017.

Loyal Employee Celebrates 33 Years At Aberdeen Hotel

Lesley's 33 years of dedicated service means she has served up an incredible 270,000 breakfasts during her time at the stylish hotel - which equates to a staggering 540,000 sausages and around 400,000 cups of coffee.

Homewood Silao GM driven by desire to meet new people

Today, it's difficult to spot that shyness in Balcazar. Now the GM at the Homewood Suites by Hilton Silao Airport, she spends as little time in an office as possible, opting instead to walk through her property and interact with guests and staff members.

General Manager of the Year: David Morgan-Hewitt of The Goring

David Morgan-Hewitt, managing director of The Goring in London, loves everything about hotels. In fact, even though he clearly spends most of his day in an actual hotel, his idea of a fun time is to visit other properties, whether in London or when he's vacationing throughout the world.

Why I STILL Pick Up Trash In Hotel Lobbies - By Cathy Cook

Article - Why I STILL Pick Up Trash In Hotel Lobbies - By Cathy Cook - I have worked in the hotel industry for 35 years (27 of them at Marriott International) where my mentors indoctrinated me to the philosophy of taking ownership of the physical hotel product.

15 Women Making Their Mark in Hospitality

According to a recent survey from the Castell Project in partnership with Georgia State University, 53 percent of women either agreed or strongly agreed that having had a mentor or advocate during their career was a positive influence on their career progress.

6 ways AccorHotels is transforming its digital strategy

AccorHotels also has enlarged its portfolio of brands from 13 to 27 in Bazin's five years at the helm and has made a significant number of acquisitions and equity investments outside its traditional hotel business, including home-rental businesses such as Onefinestay to co-working brands such as NextDoor, from concierge services provider such as John Paul and digital services companies such as Fastbooking, AvailPro and Gekko.